LEGAL
Refund & Cancellation Policy
Cancellation and refund eligibility depends on the service, application stage and whether work or processing has already started.
Before processing
Where a cancellation is accepted before work begins, the admin may review the request for a refund according to the applicable service policy.
After processing begins
Fees may be non-refundable once document verification, processing or external submission has started.
Payment disputes
For a duplicate, failed or incorrect payment, provide the order ID and transaction reference to support@thesurajgroup.in for review.